Napoleon Parts - About Our Company
Napoleon Wood Stove Parts, Wood Insert Parts, Gas Stove Parts, Gas Insert Parts, Pellet Stove Parts

About Us / Policies

The Cozy Stove & Fireplace Shop was established in 1993 in the small hamlet of Warrensburg, New York located in the Adirondack Park. We have over 100 stoves on display in our 4000 sq ft log building showroom, with beautiful built-in Adirondack-style displays. We also carry a full line of accessories and chimney components. We pride ourselves on customer service. We have found over the years more customers are searching for parts, so we have expanded to also serving our customers online.

Our Shipping Policy:
For all orders in the Contiguous United States:

Standard Shipping
FedEx-Smart Post

Priority Shipping
FedEx-Ground

All orders shipped to Alaska, Hawaii and Canada are subject to additional charges in shipping.

International orders please email us for a quote.

Our Guarantee:
Our goal is to offer the best customer service possible.

Return Policy:
Items to be returned for refund or store credit must be processed within 30 days of the invoice date. There will be a 25% restocking fee charged on all items returned for a refund. No restocking fee for items returned for in-store credit. There will be no refunds or store credit issued after 30 days.

Original shipping charges will not be refunded and customer is responsible for return shipping.

All gas and electronic parts (Example: gas valves, thermocouple, thermopile, remote controls, switches, etc.) are shipped in a thermal sealed bag. These parts are eligible for return only if sealed bag is unopened. There will be no refunds or store credit issued if bag has been opened or seal damaged.

All parts to be returned will require an RGA # to be placed on the outside of the package. Please call us at 518-623-4349 to request an RGA#. There will be no credit issued on items returned without an RGA# on the outside of the package.

Thank you for shopping at the Cozy Cabin… we appreciate the opportunity to serve you!

Privacy Policy:
Any information collected from this site by Napoleon Hearth Parts Store will not be distributed, sold or given out for any reason. We do not make your information available to ANY third party retailers or marketers.

Legal Rights:
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of possible breeches of law, to protect the integrity of the site, to fulfill your requests or to cooperate in any legal investigations.


©2015 Cozy Cabin Napoleon Parts Store
518-623-4349

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